FAQ

What are the opening times for JustRugby?

We are open for business throughout the week at the following times:

9 a.m. to 5 p.m. (Mon – Sun)
How do I contact JustRugby Customer Services?

You can contact our friendly Customer Services team on:

01727 736966 or via email to team@justrgby.com 
What payment methods does JustRugby accept?

We accept payment by all major debit cards/credit cards. We also accept PayPal and Google checkout for online orders.
 How do I place an order online?

To purchase from the JustRugby online shop. Simply browse through our large range of cricket gear on our easy to use website. When you see something that you would like to purchase from JustRugby, select the appropriate size and quantity then click the 'Add to Basket' button. This will save what you have selected while you continue to shop. When you have added all the items you wish to purchase, click on the 'checkout' button at the top of the page. You should then verify that the items in your basket are correct.
If you are ready to buy you will need to enter your billing and delivery
details, and finally your payment details.

Once this process is complete you will receive an email confirming the details of your order.
Do the prices on JustRugby include VAT?

Yes, the prices include VAT for UK customers
What is the delivery cost for orders in the UK?

 

Order by 15:00 are dispatched on the same day (Mon-Fri). Please note this excludes orders which include Backorder or Custom Made items.
Under certain circumstances, the final courier used may change, however, the service used will never be a downgraded option.

Domestic
Up to £50: Royal Mail Tracked 48: £3.65.
Over £50: Royal Mail Tracked 24: FREE
DPD Tracked (up to £160): £6.35
DPD Tracked Over £160: FREE

UK Remote Inc Northern Ireland
Up to £50: Royal Mail Tracked 48: £3.65.
Over £50: Royal Mail Tracked 24: FREE

Rest of the World
Via FEDEX, DHL or UPS.
Flat Rate £24.95.

(Shipping Rate subject to change depending on Parcel volumetric weight)

Please note: We cannot deliver on English public holidays or at specific times of day, unless otherwise stated.
Wha tare the delivery costs for European/international orders?

We can ship to any destination. The cost will depend on the weight of the goods and the destination. The cost will be confirmed by our customer service advisors once an order has been made.
How long will delivery take?

Most orders are despatched within 24-48 hours. If we do not have an item in stock, we will inform you of the expected delivery date.
Which couriers do you use?

We use Royal Mail, DPD, DX, Fedex and UPS.
Can you deliver to a work address?

Yes we can deliver to a work address. As a
precaution JustRugby customer services will complete a security check to ensure the existence of the company at the address listed.
What happens if no one is at the delivery address when you try to deliver?

If no one is at the delivery address when our carrier tries to deliver your order, the carrier will leave notification of an attempted delivery. The note will specify if you need to contact the carrier to arrange
an alternative delivery date, collect the parcel in person or if they will attempt delivery the following day.
How do I cancel my order?

Orders are generally packed and dispatched within one working day. If you wish to cancel your order before it has been dispatched please contact customer services on 01727 736966.
How do I return an unwanted item for refund or exchange?

You can return it back to us or bring it back in an unused condition within 14 days. We will be happy to refund your money, excluding postage.

The postal address for returns is:

RETURNS DEPARTMENT

JustRugby

4 Metro Centre, Ronsons Way, St Albans Rd, Sandridge, St
Albans, Hertfordshire, AL4 9QT
What to do if I have received an item which is incorrect or damaged?

In the unlikely event that you received an incorrect or damaged item in your order, please contact Customer Services
on  01727 736966 or email us on team@justrugby.com as soon as possible.