FAQ
FAQ
We are open for business throughout the week at the following times
9 a.m. to 5 p.m. (Mon – Sat)
You can contact our friendly Customer Services team on
01727 736966 or via email to team@justrguby.com
We accept payment by all major debit cards/credit cards. We also accept PayPal and Google checkout for online orders.
To purchase from the JustRugby online shop. Simply browse through our large range of cricket gear on our easy to use website. When you see something that you would like to purchase from JustRugby, select the appropriate size and quantity then click the 'Add to Basket' button. This will save what you have selected while you continue to shop. When you have added all the items you wish to purchase, click on the 'checkout' button at the top of the page. You should then verify that the items in your basket are correct. If you are ready to buy you will need to enter your billing and delivery details, and finally your payment details.
Once this process is complete you will receive an email confirming the details of your order.
Yes, the prices include VAT
Delivery cost £3.65 for orders under £15.00 and £6.35 for orders over £15.00. These costs apply for the UK mainland only.
We can ship to any destination. The cost will depend on the weight of the goods and the destination. The cost will be confirmed by our customer service advisors once an order has been made.
Most orders are despatched within 24-48 hours. If we do not have an item in stock, we will inform you of the expected delivery date.
We use Royal Mail, DPD, DX, Fedex and UPS.
Yes we can deliver to a work address. As a precaution JustRugby customer services will complete a security check to ensure the existence of the company at the address listed.
If no one is at the delivery address when our carrier tries to deliver your order, the carrier will leave notification of an attempted delivery. The note will specify if you need to contact the carrier to arrange an alternative delivery date, collect the parcel in person or if they will attempt delivery the following day.
Orders are generally packed and dispatched within one working day. If you wish to cancel your order before it has been dispatched please contact customer services on 01727 736966.
You can return it back to us or bring it back in an unused condition within 14 days. We will be happy to refund your money, excluding postage.
The postal address for returns is:
RETURNS DEPARTMENT
JustRugby
4 Metro Centre, Ronsons Way, St Albans Rd, Sandridge, St Albans, Hertfordshire, AL4 9QT
In the unlikely event that you received an incorrect or damaged item in your order, please contact Customer Services on 01727 736966 or email us on team@justrugby.com as soon as possible.
We are open for business throughout the week at the following times
9 a.m. and 9 p.m. (Mon – Thu)
9 a.m. and 6 p.m. (Fri – Sun)
You can contact our friendly Customer Services by telephone on 084 52301072 or by email to info@justrugby.com – use this email for any Customer Services or general queries that you may have sales@justrugby.com – use this email for any Customer Services query that you may have
We accept payment by cash or all major debit cards, credit cards, also PayPal and Google checkout for online orders
To make a purchase from the JustRugby online shop, simply browse through our wide range of Rugby gear in our easy to use website. When you see something that you would like to purchase from JustRugby, select the appropriate size and quantities then click the 'Add to Basket' button. This will remember what you've selected to buy while you can browse for other items. When you have added all the items you wish to purchase to your basket click on the 'checkout' button at the top of the page. You should then verify that the items in your basket are correct. If you're ready to buy you will need to enter your billing and delivery details, and finally your payment details.
Once this process is complete you will receive an email confirming the details of your order
Yes, the prices are including VAT
Delivery charges for orders with a value under £15.00 are £3.65 and for Orders with a value over £15.00 is £6.35. These apply for the UK mainland only
We can ship to any destination however the cost will depend upon the weight and the destination, the cost will be confirmed by our customer service advisors once an order is made
The majority of the orders are despatched within 2-5 working days and in-case we don’t have stock at hand then we will inform you the timescales involved
We use Business post, Fedex and Royal Mail
As a precaution JustRugby Customer Services will complete a security check to ensure the existence of the company at the address listed
If no one is at the delivery address when our carrier tries to deliver your order, the carrier will leave notification of an attempted delivery. The note will specify if you need to contact them to arrange an alternative delivery date, collect the parcel in person or if they will re-attempt delivery the following day.
Orders are generally packed and dispatched within 1 working day, if you need to cancel your order before it has been posted please contact Customer Services on 084 52301072
You can post them back to us or bring it back in an unused condition within 14 days and we will be happy to do the refund for you The postal address for returns would be:
RETURNS DEPARTMENT
JustRugby
4 Metro Centre, Ronsons Way, St Albans Road, Sandridge, St Albans, Hertfordshire, AL4 9QT
In the unlikely event that you received an incorrect or damaged item in your order, please contact Customer Services on 084 52301072 or email us on info@justrugby.com as soon as possible
Yes, you can come and visit our showroom at the following address:
JustRugby
4 Metro Centre, Ronsons Way, St Albans Road, Sandridge, St Albans, Hertfordshire, AL4 9QT
Yes, we have a newsletter and a catalogue, which you can subscribe to from our website homepage
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